System Exception - Access Violation Error
Article ID: KB101227
This is an error that we have come across with a few customers (at last
count, four). The customers describe a situation where installation of the
template files goes fine, and they are able to create a new web, but when trying
to edit any pages they receive a "System Exception: Access Violation" error.
Clicking "OK" may or may not then freeze FrontPage, forcing the user to end the
program manually.
- One of the users was running Office XP, FrontPage 2002, and Windows XP.
He contacted Microsoft Support and writes:
"They told me to uninstall Office XP including FrontPage, go to start > run
> regedit, go to HKEY_CURRENT_USER / software/Microsoft/office and delete
folder 10.0. Then, reinstall Office."
- Another user was also running Office XP, FrontPage 2002, and Windows XP.
When he tried fix #1 said that this fix worked, but after installing the
service packs, it broke again. He had to uninstall (again) and delete the
registry folder, then reinstalled Office, FrontPage, and the template
successfully.
- Another user had Office XP and FrontPage 2003 running on Windows
Professional 2000, and after trying many solutions finally contacted
Microsoft's paid support. This solution seemed to work for him:
"Delete FP2003, and reload FP2003 In its own separate file folder, not in
any MS or office file." According to this user, "It worked like magic,
problem solved in 5 minutes."
If you have experienced this problem as well and have learned anything more
about this issue, please contact PixelMill and let us know!
We hope that this article is helpful to you, but cannot be held responsible
for the accuracy of its contents.
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