Server Issues
Article ID: KB101594
If your web looks fine in FrontPage, but either acts differently
or has some components that don't work on the server, then you are
probably running into server issues.
Listed here are some common server issues:
- You are using FTP to upload your site, but the navigation
buttons and page banners are broken. Scroll down to the bottom
of the page - this is an FTP issue.
- Your local web looks fine, but the web on your server is
missing navigation bars or the theme doesn't seem to be applying
correctly.
- Your local web looks fine, but navigation buttons do not
seem to be publishing correctly - they look corrupted, do not
display, or have the wrong text on them.
- Your "live" web looks fine in FrontPage, but not in a browser.
- Your buttons and/or page banners on your server have black
boxes instead of text. (see
article)
- You used the FrontPage image editing tools to overlay text
on some images, and they look corrupted after publishing to your
live web.
- When you try to create a new web directly on the server, or
when you try to publish, you get an error.
First, get a local web (a web on your computer) to look the way
you want it to, making sure that navigation bars, etc., are working
properly.
From that point, publish to your server. If your web on the
server is having issues, then you'll know that it's a problem with
the server.
At this point, you will need to contact your ISP. In most cases,
having them reapply the FrontPage extensions to your web and
republishing your web (being sure to replace all files) will fix it.
(Note: The extensions are applied separately to each domain. Even if
you have a different web on the same server that works fine, it's
possible that you need to reapply the extensions on the web that has
problems.)
If you are getting an error when you try to publish or create a
new web directly on the server, you may be running into
"permissions" problems. Contact your ISP and make sure that you have
access to the necessary folders. For example, if you're getting an
error that you "cannot create file ... myweb\_vti_pvt\page.cnf",
make sure that you have permissions for the _vti_pvt folder.
Some FrontPage server issues can be a little trickier.
Occasionally you may have to ask your ISP to completely delete
everything from your folder on the server, then try republishing.
This often happens if you are having problems with navigation bar
images being corrupted or images that you've overlaid with text
being corrupted. Sometimes you may need to open your web site live
off the server and recalculate your links; sometimes you may need to
open your web site live off the server and apply a different Theme,
then reapply your Theme, or delete your home page from the
navigation structure and then rebuild your nav structure, in order
to force FrontPage to recreate all the links and graphics. There is
unfortunately no consistent set of procedures that you can take on
issues like this, we can only offer different things to try.
FTP Issues
If you are using an FTP program to upload your site, you may
experience a problem where your site is missing the images for the
navigation buttons and page banners. This is because the images for
the buttons and banners are in "hidden" folders in FrontPage.
Because they were hidden, you probably did not upload the files.
First, if you are able, to, always use Microsoft FrontPage's
Publish feature. This will
guarantee that you do not have these FTP issues. FrontPage does have
a built-in "FTP" if your server does not have FrontPage extensions.
See our article on publishing
your web site if you need help.
If you must use an outside FTP program, you will need to make
sure that you transfer the files in the hidden folders as well. To
see these hidden folders in FrontPage, go to Tools > Web Settings.
Click the Advanced Tab and check the "show hidden files and folders"
box. To see these hidden folders in Windows Explorer, go to
Tools > Folder Options. Click the Views tab and select the "show
hidden files and folders" option. You will then be able to view some
folders like "_themes," "_fpclass," and "_derived." These folders
contain the files that you need for your web site to display
correctly.
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